Returns + Refunds

At Mustard Sunday, we truly value our customers and want you to feel confident shopping with us. While we will always do our best to be accommodating, all returns, exchanges, and refunds must meet the criteria outlined below.

General Returns & Exchanges

  • Sale items: All sale or discounted products are final sale and cannot be returned, exchanged, or refunded unless deemed faulty under Australian Consumer Law.

  • Dummies (pacifiers): Due to hygiene and safety reasons, dummies cannot be returned or exchanged unless faulty.

  • Faulty items: We accept returns, exchanges, or refunds on items with a manufacturing fault or damage. In this case, we will cover the cost of return postage and any replacement shipping.

  • Change of mind: Items must be unused, unworn, and returned in original packaging with all tags attached (if applicable). For change-of-mind returns:

    • Customers are responsible for return postage costs.

    • The original shipping fee paid at the time of purchase is non-refundable.

    • Items must be received by Mustard Sunday within 14 days of delivery.

How to Arrange a Return, Exchange, or Refund

Please email us at hello@mustardsunday.com with:

  • Your order number

  • Your name and contact details

  • A brief explanation of the reason for return/exchange/refund

We will respond within 24 hours with instructions for the next steps.

If you would like an exchange:

  • You can place a new order for the desired item straight away.

  • Once we receive your returned item and confirm it meets the return criteria, we will process a refund for the original item.

Faulty Items

We take great care to ensure all products are quality checked before dispatch. Faulty items are rare, but if you receive one:

  • Contact us at hello@mustardsunday.com as soon as possible.

  • We will arrange for the item to be returned to us for inspection.

  • If confirmed faulty, we will offer you a refund, replacement, or exchange (your choice) and cover all postage costs.

Additional Terms for Rugs

We work closely with our rug suppliers to ensure your order arrives in perfect condition. Please note the following:

Refunds & Exchanges on Rugs

  • Incorrect item sent: If our supplier sends you the wrong rug, we will arrange pick-up and replacement at no cost to you.

  • Manufacturing fault: If deemed faulty by our supplier, the rug will be replaced at no cost. Claims must be lodged within 7 days of receiving the item.

  • Courier damage: Must be noted on the consignment note and reported to us within 3 days of receipt.

Authority to Leave (ATL)

  • Our freight partners offer Authority To Leave, meaning the driver will leave the rug in a safe location if no one is home. Once delivered, we cannot be held responsible for theft or loss.

Change of Mind (Rugs Only)

  • Requests must be made within 30 days of receipt.

  • Items must be unused, undamaged, and in original packaging.

  • If rugs are returned damaged due to improper packaging, no refund or replacement will be issued.

  • Refunds will be in the form of store credit, minus freight collection costs and a 20% restocking fee.