Returns + Refunds
- All products that are on sale can not be exchanged or refunded unless faulty. The sale of discounted items is final.
- All sales of dummies are final, unless faulty. Dummies are non-refundable due to hygienic reasons.
- We accept returns, exchanges or refunds on faulty items. In which case, we will cover all postage costs to return the faulty item and the costs to send out a replacement item.
- All change of mind or exchanges must be returned in original condition that being unused, unworn and in original packaging with tags attached (if applicable).
- All change of mind or exchanges must be returned to Mustard Sunday within 14 days of receipt.
- We do not offer refunds for change of mind or exchanges, instead we will issue a store credit once we receive returned item/s. If you are wanting an exchange, you can then place an order for the replacement item with the issued store credit.
- Shipping costs to return a change of mind or exchange product to Mustard Sunday are at the customers expense.
- We accept returns, exchanges and refunds on faulty items. We take the upmost care in providing undamaged items. It is unlikely that you will receive a faulty item but in the unlucky event that you do, please contact us at hello@mustardsunday.com. We will arrange for the item to be returned to us and if deemed to be faulty or damaged we will offer you a refund, replacement or exchange. We will cover the postage cost for returning the faulty item to us and the cost for sending a replacement or exchange.
To arrange a return, exchange or refund please contact us at hello@mustardsunday.com. Please provide your order number, your name, your contact details and a short description on why you are wanting to return, exchange or refund an item/s. We will then reply to your request within 24 hours.
Refunds on rugs |
Issues with delivery:
While we do everything in our care to ensure products arrive to you in perfect condition, issues can arise. We will arrange with our supplier to pick up/replace rugs at our expense under the following circumstances:
• The wrong rug is dispatched from their warehouse. In the unlikely event that our rug supplier dispatches the incorrect rug to you, we will organize a pick up and replacement if requested.
• If a product is deemed to have a manufacturing fault we will replace the product. We will deem products a manufacturing fault at our suppliers discretion. Claims of this nature must be made within 7 days of you receiving the goods.
• Claims for courier damage must be noted on the consignment note and we are informed within 3 days of receipt.
Authority To Leave:
The freight companies we use offer 'ATL' (Authority To Leave). This means driver will leave the rug somewhere safe if customer will not be at home at time of delivery. Once the rug has been delivered to you, we are unfortunately not able to assist in the event of rug being stolen or going missing.
Time limitations and conditions for claims (Rugs Only):
• Change of minds must be made within 30 days of item receipt, items must be undamaged, unworn, unused and in original packaging. If items are received back damaged due to incorrect packaging, no refunds or replacements will be offered. Rugs returned due to a change of mind will be credited to your account, less the freight cost for the collection of the rug/s and a 20% restocking fee.
• Claims for courier damage must be noted on the consignment note and we are informed within 3 days of receipt.
• Manufacturing faults must be made within 7 days of receipt.